This Privacy Policy applies to WellnessCarts.com and explains how WellnessCarts handles information collected through our website and related customer interactions.
WellnessCarts is a sports nutrition, protein and dietary supplements retailer/platform based in Faridabad, India. We offer products from different supplement brands and do not manufacture our own supplements.
Our goal is to make our information practices clear and understandable so customers can make informed choices about the information they share with us.
02
Information We Collect
The information we collect depends on how you interact with WellnessCarts and the services available on the website.
A. Information You Provide
Customers may provide information when they create an account, place an order, contact WellnessCarts, submit an inquiry, subscribe to communications, fill out forms or request support.
- Name
- Email address
- Phone number
- Billing and shipping information
- Account and order information
- Messages or inquiries submitted to WellnessCarts
B. Order Information
When you place an order, WellnessCarts may process information necessary to complete and support that transaction.
- Process and confirm orders
- Deliver products
- Provide customer support
- Manage returns or refunds where applicable
- Maintain transaction records
C. Payment Information
Payment information may be handled by the payment provider responsible for processing your transaction. WellnessCarts does not claim to store complete card numbers unless this has been specifically confirmed.
Where applicable, customers should review the relevant payment provider's privacy terms and policies.
D. Information Collected Automatically
When you visit the website, certain technical information may potentially be collected automatically, depending on the technologies and services in use.
- IP address
- Browser and device type
- Operating system
- Pages visited and referring pages
- Approximate usage information
- Website interaction information
The exact information collected automatically may depend on the website's technology, hosting provider, analytics tools and other services actually in use.
03
Cookies & Similar Technologies
Cookies are small files or similar technologies that websites may use to remember information and understand how visitors use a website.
Essential Functionality
Supporting features that are necessary for the website to work properly.
Preferences
Remembering selected preferences or settings where supported.
Website Usage
Understanding how visitors interact with pages and features.
Performance
Helping identify ways to improve website functionality and performance.
Analytics
Potential analytics uses may depend on the services installed on the website.
Marketing
Potential marketing-related technologies may depend on what is actually implemented.
Cookie availability and behavior can depend on the services installed on the website. Cookie preferences may be managed through available browser or website controls where provided.
04
How We Use Your Information
WellnessCarts may use information for purposes connected with operating the website, fulfilling customer requests and maintaining a safe and useful shopping experience.
- Process and fulfill orders.
- Deliver products and communicate about deliveries.
- Communicate with you about your orders.
- Respond to customer inquiries.
- Provide customer support.
- Process returns or refunds where applicable.
- Improve website functionality and user experience.
- Understand website usage where relevant technologies are in use.
- Maintain website security.
- Prevent fraud, abuse or unauthorized activity.
- Meet applicable legal or regulatory obligations.
- Send marketing communications where legally permitted and where such functionality is applicable.
05
Purpose & Legal Basis for Processing
Depending on the circumstances and applicable law, information may be processed for purposes such as:
Requested Services
Processing information needed to provide a requested service or complete a requested transaction.
Customer Requests
Responding to questions, support requests, account requests or other communications.
Legitimate Business Purposes
Supporting appropriate business, operational, security and service-improvement activities.
Legal Obligations
Processing information when necessary to comply with applicable legal requirements.
Consent
Using information based on consent where consent is required or is the applicable basis for processing.
06
When We May Share Information
WellnessCarts may share necessary information with trusted service providers when needed to operate the website, fulfill customer requests or meet legal obligations.
Payment Processors
Services involved in processing customer payments and related transactions.
Shipping & Delivery Partners
Services needed to deliver ordered products and provide delivery-related support.
Hosting & Technical Providers
Providers supporting website hosting, infrastructure, maintenance or technical operations.
Analytics & Support Providers
Relevant service providers where analytics, customer support or similar functionality is actually used.
Professional Advisers
Professional advisers where access is necessary for legitimate business or legal purposes.
Authorities
Government authorities or law enforcement where disclosure is legally required or permitted.
Personal information is not intended to be sold to third parties for their own independent marketing purposes. Any disclosure will be handled according to applicable law and the practices actually used by WellnessCarts.
WellnessCarts may use third-party services to support website operations and customer requests.
- Payment services
- Shipping and delivery services
- Website hosting
- Analytics services, where implemented
- Email or contact services
- Security and technical services
Third-party services may have their own privacy policies and terms. We recommend reviewing the applicable privacy information of any third-party service you interact with through the website.
08
How We Protect Your Information
WellnessCarts takes reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
No method of transmission or electronic storage can be guaranteed to be completely secure. For this reason, while we work to protect information appropriately, absolute security cannot be guaranteed.
09
How Long We Keep Information
WellnessCarts may retain information for as long as reasonably necessary for the purposes for which it was collected and for other legitimate or legal purposes.
- Providing services and customer support
- Completing transactions
- Maintaining accounting and business records
- Resolving disputes
- Preventing fraud or abuse
- Meeting applicable legal obligations
Retention periods may vary depending on the type of information, the reason it is needed and applicable legal or business requirements.
10
Customer Rights & Choices
Depending on applicable law and circumstances, customers may have rights regarding their personal information.
Access
You may be able to request access to personal information held about you.
Correction
You may be able to request correction of inaccurate or incomplete information.
Deletion
You may be able to request deletion of information where applicable.
Information About Processing
You may be able to request information about how your information is processed.
Withdraw Consent
Where processing is based on consent, you may be able to withdraw that consent.
Other Applicable Rights
Other rights, such as objection or restriction, may apply depending on the circumstances and applicable law.
Your rights may vary depending on applicable law and circumstances. To make a privacy-related request, contact WellnessCarts using the details provided below.
11
Marketing Communications
If WellnessCarts sends promotional communications, customers may be given an opportunity to unsubscribe where applicable.
You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting WellnessCarts.
The website is not intentionally designed to collect personal information from children where such collection is prohibited by applicable law.
If a parent or guardian believes that a child has provided personal information improperly, they may contact WellnessCarts so the matter can be reviewed and addressed as appropriate.
13
Links to Other Websites
WellnessCarts may contain links to third-party websites or services.
Once you leave WellnessCarts and visit an external website, that third party's privacy practices, terms and policies apply. WellnessCarts does not control the privacy practices of external websites.
We encourage you to review the privacy policy of any third-party website you choose to visit.
14
International / Cross-Border Data
Online services may involve third-party infrastructure or service providers operating in locations outside your immediate location.
As a result, information may potentially be processed or stored in another location depending on the services used by WellnessCarts. Where applicable, relevant legal requirements and safeguards may apply to such processing.
15
Data Breach & Security Incidents
If WellnessCarts becomes aware of a security incident involving personal information, we will take appropriate steps consistent with applicable law and the circumstances of the incident.
Any required communications or notifications will be handled in accordance with applicable legal requirements.
16
Browser Tracking Preferences
Some browsers provide privacy or tracking controls, including settings that may relate to tracking preferences.
Different browsers and services may handle these preferences differently. WellnessCarts does not make a specific claim that it supports a particular Do Not Track standard unless such support is actually implemented.
17
Changes to This Privacy Policy
WellnessCarts may update this Privacy Policy when website functionality, business practices, legal requirements or services change.
- Website functionality changes
- Business practices change
- Legal requirements change
- New services are introduced
When changes are made, the updated policy should display a revised Last Updated date.